Pandora Protection
A modern, SaaS-based, customer-centric platform purpose-built for protection administration.
Protection Platform Solution
Pandora Protection is a modern, SaaS-based, customer-centric platform purpose-built for protection administration. Supporting the complete lifecycle from quote and application through to policy administration, servicing and claims, it enables providers to deliver seamless experiences for customers, advisers and operational teams.
Integration is at the heart of the platform. Pandora Protection’s comprehensive API suite enables secure, real-time connectivity with policy administration systems, CRM platforms, underwriting engines, customer portals and external data providers. This creates a connected ecosystem that streamlines operations, automates workflows, reduces manual intervention and accelerates time-to-market for new products and services.
Built on a flexible, scalable architecture, Pandora Protection combines intelligent automation, configurable components and real-time reporting to help organisations improve efficiency, enhance data accuracy and gain greater visibility across their operations.
Combined with OPAL’s outsourced administration model and deep protection industry expertise, Pandora Protection helps providers launch faster, reduce operational complexity and deliver exceptional end-to-end customer and adviser experiences.
Platform Architecture
- Cloud-native and scalable infrastructure
- Single data model across all users
- Modular configuration across product types
Product Lifecycle Management
- Product creation and launch
- Policy administration and servicing
- Claims, maturity and cancellation handling
Customer Servicing
- Single customer record
- Role-based portals for customer, adviser and admin users
- Digital self-service capability
Automation & Workflow
- Automated transaction processing
- Workflow routing and task queues
- High-volume processing capability
Compliance & Security
- Full audit trails
- Role-based access control
- FCA and ISO 27001 aligned controls
Speed To Market
- Configuration-led product setup
- Reusable templates
- Launch in weeks, not months
Release Your Digital Protection Proposition
Pandora Protection supports a superior digital experience available anytime, anywhere and on any device. It enables streamlined applications, secure customer login, online servicing and frictionless claims journeys, all delivered in the client’s brand.
Online Applications: Digital journeys with underwriting handled internally or via third-party API integrations.
Claims Made Easier: Customers can upload evidence and track progress online, reducing stress and cost.
Anytime Updates: Customers and stakeholders can access up-to-date information when needed.
Secure Login: Strong login controls using passwords, security questions and system-issued PINs.
