OPAL

Risk And Compliance

In regulated financial services, compliance cannot sit at the edge of operations. OPAL embeds risk, control and regulatory capability into day-to-day administration, helping clients manage onboarding, monitoring and reporting obligations with confidence.

How OPAL Delivers This Service

Combining outsourced administration with our own software platform, OPAL helps clients reduce manual intervention, strengthen control and scale service delivery across regulated financial products.

KYC & Customer Onboarding

We help clients create onboarding processes that are efficient for customers while maintaining the right level of verification, documentation and regulatory control.

  • Identity verification and customer validation
  • AML and onboarding workflow support
  • Digital and manual onboarding across multiple product types

AML Monitoring & Fraud Prevention

Operational monitoring, screening and escalation controls help identify suspicious activity, protect customers and support a stronger risk framework.

  • Sanctions and PEP screening
  • Monitoring and escalation workflows
  • Fraud prevention controls suited to regulated servicing environments

Regulatory Compliance Support

OPAL supports clients with the reporting, process controls and governance structures needed to operate in line with FCA and HMRC requirements.

  • Regulatory reporting support
  • Documented controls and process oversight
  • Operational frameworks aligned to regulated product servicing

QA & Audit Services

Quality assurance and audit capability provide visibility over service performance, control effectiveness and continuous improvement opportunities.

  • Quality monitoring and assurance activity
  • Audit-ready processes and evidencing
  • Insights to strengthen process quality and customer outcomes

Consumer Duty

We help clients embed Consumer Duty principles into the design and execution of servicing journeys, communication standards and operational oversight.

  • Outcome-focused servicing and control design
  • Support for fair value and communication review activity
  • Operational evidence to support customer outcome monitoring

Contact Us

To explore our technology-enabled administration models that will reduce complexity, improve control and support your business growth, contact us now. Use our contact form and we can contact you to discuss our outsourced administration solutions, our Pandora platform capabilities, how we can tailor a modelled design, setup and migration service for your business, or investigate any partnership opportunities.

Contact Us